At Emily’s Limousine Service, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, book transportation services, or communicate with our team.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Request a quote

  • Book transportation services

  • Fill out contact forms

  • Call, text, or email us

  • Subscribe to marketing communications

Information we may collect includes:

  • Full name

  • Phone number

  • Email address

  • Pickup location

  • Drop-off location

  • Travel date and time

  • Number of passengers

  • Special service requests

  • Payment-related details

  • Communication history

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Session duration

  • Referral sources

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process reservations and bookings

  • Provide quotes and service estimates

  • Coordinate transportation logistics

  • Communicate booking updates

  • Send confirmations and reminders

  • Improve our website and services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional offers, when permitted by law

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not store full credit card details on our servers unless necessary for authorized payment processing.

Third-party payment processors may collect and store billing and payment information according to their own privacy policies.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve user experience and measure performance.

These technologies may help us:

  • Analyze website traffic

  • Measure advertising effectiveness

  • Improve website functionality

  • Understand user behavior

  • Deliver relevant advertisements

Third-party services such as Google Analytics, Google Ads, and social media advertising platforms may collect limited browsing data.

You may disable cookies in your browser settings, though some site features may not function properly.

5. SMS, Calls, and Email Communications

By submitting your contact information, you consent to receive communications from Emily’s Limousine Service, including:

  • Phone calls

  • SMS messages

  • Booking confirmations

  • Reservation reminders

  • Service-related updates

  • Promotional messages

Message and data rates may apply for SMS communications.

You may opt out of marketing communications at any time by contacting us or following unsubscribe instructions where available.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Technology service providers

  • Website analytics providers

  • Marketing platforms

  • Legal or regulatory authorities when required by law

All third parties are expected to handle your information securely and only for authorized purposes.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill bookings

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce agreements

When data is no longer needed, we take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to your data

  • Correct inaccurate information

  • Request deletion of personal data

  • Limit certain processing activities

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information without parental consent, we will take steps to remove that information.

12. Service Area

Emily’s Limousine Service proudly serves customers throughout Chicago and surrounding suburbs, providing luxury transportation for airport transfers, corporate travel, special events, weddings, concerts, sporting events, and more.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect business, legal, or operational changes.

Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Emily’s Limousine Service
Chicago, Illinois
Phone: (312) 446-7505
Email: info@emilyslimousineservice.com