Welcome to Emily’s Limousine Service. These Terms and Conditions govern your access to and use of our website, transportation services, and booking systems. By booking a reservation or using our services, you agree to be bound by these Terms and Conditions.
1. Acceptance of Terms
By accessing our website, requesting a quote, booking transportation, or using any service provided by Emily’s Limousine Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
Emily’s Limousine Service provides luxury ground transportation services including but not limited to:
- Airport transfers
- Corporate transportation
- Chauffeur services
- Wedding transportation
- Special events
- Concert transportation
- Sporting event transportation
- Party bus rentals
- Group shuttle and coach bus transportation
All services are subject to vehicle availability, scheduling, and operational limitations.
3. Reservations and Bookings
Reservations may be made through:
- Website quote forms
- Phone calls
- SMS messages
- Email communication
A booking is considered confirmed only after receiving explicit confirmation from Emily’s Limousine Service.
We reserve the right to decline service requests at our discretion.
4. Pricing and Quotes
All pricing provided through quotes, estimates, or verbal communication is subject to:
- Trip details
- Vehicle selection
- Travel distance
- Service duration
- Waiting time
- Additional stops
- Peak demand periods
- Special event surcharges
- Toll and parking charges
Quotes are subject to change until the reservation is officially confirmed.
Additional charges may apply for changes requested after booking confirmation.
5. Payment Terms
Payment may be required partially or in full before service.
We may accept payments through:
- Credit cards
- Debit cards
- Digital payment methods
- Cash
- Business invoices
Customers agree to pay all charges associated with booked services, including additional charges incurred during service.
Failure to complete payment may result in cancellation or refusal of service.
6. Cancellation Policy
Cancellations should be made as early as possible.
Cancellation fees may apply based on notice provided before scheduled service.
Emily’s Limousine Service reserves the right to retain deposits or charge cancellation fees for:
- Last-minute cancellations
- No-shows
- Same-day cancellations
- Reserved specialty vehicles
- Large group transportation
Refunds, if applicable, are processed at our discretion and according to reservation terms.
7. No-Shows
A reservation may be classified as a no-show if:
- Passenger fails to appear at pickup location
- Passenger cannot be contacted
- Passenger exceeds reasonable wait time without communication
No-shows may result in full trip charges with no refund.
8. Waiting Time and Delays
Certain bookings may include complimentary waiting time, depending on service type.
Additional waiting time beyond the included allowance may incur extra charges.
We are not responsible for delays caused by:
- Traffic congestion
- Weather conditions
- Road closures
- Flight delays
- Security checkpoints
- Events beyond reasonable control
Reasonable efforts will be made to accommodate delays.
9. Passenger Conduct
Passengers must behave respectfully and safely at all times.
The following may result in immediate termination of service without refund:
- Violent behavior
- Harassment of chauffeur
- Illegal drug use
- Smoking inside vehicles
- Excessive intoxication
- Property damage
- Unsafe conduct
Emily’s Limousine Service reserves the right to refuse or terminate service to protect drivers, passengers, and vehicles.
10. Vehicle Damage and Cleaning Fees
The booking party is financially responsible for any damage caused by passengers.
Charges may apply for:
- Interior damage
- Exterior damage
- Excessive mess
- Vomit cleanup
- Stains
- Broken accessories
- Burns or smoke damage
Cleaning and repair fees will be charged based on actual costs.
11. Alcohol and Restricted Items
Alcohol consumption may be permitted only where legally allowed and approved for specific vehicle types.
Illegal substances, weapons, and prohibited materials are strictly forbidden in all vehicles.
Passengers are responsible for complying with all local, state, and federal laws.
12. Limitation of Liability
Emily’s Limousine Service is not liable for:
- Missed flights
- Missed appointments
- Indirect damages
- Delays beyond our control
- Lost profits
- Personal belongings left in vehicles
While we strive to provide timely and reliable service, transportation timing cannot be guaranteed due to circumstances outside our control.
13. Lost and Found
Items left in vehicles may be retained temporarily if recovered.
We are not responsible for lost, stolen, or damaged personal property.
Customers should verify all belongings before exiting the vehicle.
14. Website Use
Users agree not to misuse this website by:
- Attempting unauthorized access
- Distributing malicious software
- Submitting false bookings
- Interfering with site functionality
Unauthorized use may result in restricted access and legal action.
15. Intellectual Property
All content on this website, including text, branding, graphics, logos, and media, is the property of Emily’s Limousine Service unless otherwise stated.
Unauthorized copying, reproduction, or distribution is prohibited.
16. Changes to Terms
Emily’s Limousine Service reserves the right to modify these Terms and Conditions at any time.
Updated terms will become effective immediately upon posting on this page.
Continued use of our services constitutes acceptance of revised terms.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted under the laws of the State of Illinois.
Any disputes arising from these terms or services shall be subject to the appropriate courts in Illinois.
18. Contact Information
For questions regarding these Terms and Conditions, contact:
Emily’s Limousine Service
Chicago, Illinois
Phone: (312) 446-7505
Email: info@emilyslimousineservice.com
