Frequently Asked Questions
Everything You Need to Know About
Emily's Limousine Service
Chicago's trusted luxury transportation provider for over 25 years. Find answers to the most common questions about our limo services, fleet, pricing, and more.
General & Booking
Emily's Limousine Service offers a comprehensive range of luxury transportation in Chicago, including airport transfers (O'Hare & Midway), wedding limo service, corporate limousine, black car service, chauffeur service, executive sprinter, party bus, charter bus, coach bus rentals, and transportation for special events like concerts, proms, sporting events, and business conventions. We serve Chicago and all surrounding suburbs 24 hours a day, 7 days a week. Call us at (312) 446-7505 or request a quote online.
We recommend booking at least 2–4 weeks in advance for regular occasions, and 2–6 months ahead for peak-demand events like weddings, proms, New Year's Eve, and major Chicago sporting events. For airport transfers and corporate rides, 24–48 hours advance notice is typically sufficient, though last-minute bookings are often available. The earlier you book, the more vehicle options you'll have. Contact us anytime at (312) 446-7505.
Yes! Emily's Limousine Service operates Monday through Sunday, 24 hours a day. Whether you have an early morning flight from O'Hare, a late-night event downtown, or a red-eye return into Midway, our professional chauffeurs are available around the clock. You can reach us anytime at (312) 446-7505.
We provide luxury transportation throughout the entire Chicagoland area, including Chicago city, the North Shore, Oak Brook, Naperville, Schaumburg, Rosemont, Evanston, Oak Park, Joliet, Aurora, and Waukegan. We also offer long-distance charter and coach bus service beyond the Chicago metro area. No matter where you're headed in the greater Chicago region, we've got you covered.
Getting a quote is easy and fast. You can request a free quote online via our website, or call us directly at (312) 446-7505. Simply provide your pick-up location, destination, date, time, number of passengers, and the type of service you need — we'll give you a prompt, transparent price with no hidden fees.
Absolutely. Emily's Limousine Service is fully licensed, bonded, and insured to operate in Chicago and the state of Illinois. All of our vehicles meet or exceed Illinois Commerce Commission (ICC) requirements, and our chauffeurs are professionally trained, background-checked, and licensed for commercial passenger transport. Your safety is our top priority on every ride.
Airport Transfers
Yes! We provide professional limo and black car service to and from O'Hare International Airport (ORD). Our chauffeurs monitor your flight in real time and adjust pickup times for early arrivals or delays, so you never wait unnecessarily. We offer curbside pickup at all terminals and meet-and-greet service inside the terminal. Learn more about our O'Hare airport transfers.
Yes, we serve Chicago Midway International Airport (MDW) with the same premium, on-time service we provide at O'Hare. Our drivers track your flight status, meet you upon arrival, and help with luggage. Whether you're traveling solo in a sedan or as a group on a sprinter or coach bus, we have the right vehicle for your Midway airport transfer needs.
Airport transfer pricing varies based on vehicle type, time of day, and number of passengers. We offer transparent, flat-rate airport pricing with no surge pricing surprises. For an exact, no-obligation price, please visit our pricing page or call (312) 446-7505.
We track all incoming flights in real time. If your flight is delayed, your chauffeur automatically adjusts and arrives at the updated arrival time — at no extra charge for reasonable delays. We include complimentary wait time after your flight lands so you can collect baggage and clear customs. Your driver will contact you upon landing. You'll never be stranded due to a flight delay.
The drive from downtown Chicago (the Loop) to O'Hare typically takes 30 to 60 minutes depending on traffic. Rush hour on the Kennedy Expressway (I-90/94) can extend this significantly. Our chauffeurs know alternative routes and monitor real-time traffic to ensure you arrive on time. We recommend allowing at least 90 minutes buffer before domestic flights and more for international departures.
Our Fleet & Vehicles
Our diverse fleet includes:
Luxury Sedans & SUVs: Cadillac XTS (4 pass.), Mercedes-Benz S-Class (4 pass.), Cadillac Escalade (6 pass.), Lincoln Navigator (6 pass.), Chevy Suburban (6 pass.)
Stretch Limousines: MKT Stretch Limo (10 pass.), Hummer Stretch Limo (18 pass.)
Sprinters & Vans: 14-Passenger Shuttle Sprinter, Executive Jet Sprinter (10 pass.), 14-Passenger Party Bus Sprinter
Party Buses: Freightliner Party Bus (30 pass.)
Coach Buses: 35, 50, 51, 54, and 57-passenger coaches
View our full fleet here.
Luxury Sedans & SUVs: Cadillac XTS (4 pass.), Mercedes-Benz S-Class (4 pass.), Cadillac Escalade (6 pass.), Lincoln Navigator (6 pass.), Chevy Suburban (6 pass.)
Stretch Limousines: MKT Stretch Limo (10 pass.), Hummer Stretch Limo (18 pass.)
Sprinters & Vans: 14-Passenger Shuttle Sprinter, Executive Jet Sprinter (10 pass.), 14-Passenger Party Bus Sprinter
Party Buses: Freightliner Party Bus (30 pass.)
Coach Buses: 35, 50, 51, 54, and 57-passenger coaches
View our full fleet here.
Our largest single vehicle is our 57-passenger coach bus, perfect for large corporate groups, school trips, convention shuttles, and big weddings. For even larger groups, we can deploy multiple vehicles simultaneously — for example, combining a 57-passenger coach with a 50-passenger coach to transport over 100 guests. Contact us to discuss your specific group size and we'll build the right solution.
Our Chicago party buses — including the Freightliner Party Bus (30 pass.) and the Sprinter 14-Passenger Party Bus — feature vibrant interior lighting, premium sound systems with Bluetooth connectivity, flat-screen TVs, leather seating, a dance floor area, and a wet bar setup. Specific amenities vary by vehicle. Our party buses are ideal for birthdays, bachelorette parties, sweet 16s, proms, and nights out in Chicago. View party bus options.
Our Executive Sprinter (10 passengers) is configured with leather captain's chairs, individual work surfaces, climate control, Wi-Fi, and charging ports. It's ideal for corporate team travel, executive airport runs, small incentive groups, VIP shuttles, and business convention transport. It combines the capacity of a van with the sophistication of a luxury vehicle — a top choice for Chicago's business travelers. Learn more.
Our modern coach buses are equipped with Wi-Fi, climate control, reclining seats, and entertainment systems. Restroom availability depends on the specific coach selected. When you book, let us know if an onboard restroom is a requirement and we'll match you with the appropriate vehicle from our 35–57 passenger coach fleet.
Black car service refers to point-to-point luxury sedan or SUV transportation (Cadillac XTS, Mercedes S-Class, Escalade) — ideal for business travel, airport runs, and discreet executive transport. Limousines (MKT Stretch or Hummer Stretch) are elongated vehicles designed for groups and celebrations, featuring mood lighting, bar setups, and entertainment. Both include a professional chauffeur and our signature white-glove experience. Explore black car service.
Our Hummer Stretch Limo accommodates up to 18 passengers, making it one of our most popular vehicles for bachelorette parties, prom nights, birthdays, and large group nights out in Chicago. It features premium lighting, entertainment, and a bar area — the perfect statement arrival. Book the Hummer Limo here.
Wedding Limo Service
Yes — weddings are one of our specialties! Emily's Limousine Service offers comprehensive Chicago wedding transportation for the bride and groom, bridal party, and guests. We provide elegant stretch limousines, luxury SUVs, executive sprinters, and full-size coach buses to handle every aspect of your wedding day transportation. We also offer custom wedding packages. Explore our Chicago wedding limo service.
For the bride and groom, our MKT Stretch Limo (10 pass.) or Cadillac Escalade are classic elegant choices. For the bridal party, the Hummer Stretch Limo (18 pass.) or Executive Sprinter (10 pass.) work beautifully. For transporting wedding guests between the venue and hotel, our coach buses (35–57 passengers) are the most efficient and cost-effective option. We can coordinate a full fleet for your entire wedding day.
Wedding limo costs vary based on vehicle type, number of hours, day of week, and distance. Pricing is typically quoted on an hourly basis with a minimum booking window. We recommend requesting a custom wedding transportation quote early in your planning — we'll work within your budget and provide transparent, itemized pricing with no hidden fees. Get your wedding quote here.
Absolutely — this is something we excel at. Our 35 to 57-passenger coach buses are designed for shuttling wedding guests between hotels, ceremony venues, and reception halls across Chicago and the suburbs. We can run multiple trips or deploy multiple coaches simultaneously for very large weddings. Our coordinators will help you map out the full logistics plan.
Corporate & Business Travel
Emily's Limousine Service provides a full range of Chicago corporate transportation: executive airport transfers, black car service for client entertainment, chauffeur-driven sedans for board meetings, executive sprinters for team travel, and large coach buses for business conventions and corporate events. We offer corporate accounts with dedicated billing, priority scheduling, and consistent service. Learn about our corporate limo service.
Yes. We specialize in convention and trade show transportation in Chicago. Whether it's McCormick Place, Navy Pier, Rosemont Convention Center, or any downtown hotel, we provide reliable shuttle services, airport-to-hotel transfers, and customized transportation logistics for attendees and VIPs. Our fleet of coach buses, sprinters, and luxury SUVs ensures your entire group travels efficiently. Learn more.
Yes, we welcome corporate accounts. A corporate account with Emily's gives you priority booking, consolidated invoicing, dedicated account management, and consistent service standards for all your executive transportation needs. This is ideal for law firms, financial institutions, tech companies, consulting groups, and any business with regular travel requirements. Call (312) 446-7505 to get started.
A professional chauffeur service is a world apart from Uber, Lyft, or taxis. Our chauffeurs are background-checked, professionally trained, uniformed, and highly knowledgeable about Chicago's roads. They drive premium vehicles, monitor your schedule proactively, assist with luggage, and maintain complete discretion. There are no surge pricing surprises, no unknown drivers, and no unreliable pickups — just a consistent, white-glove experience every time. Explore chauffeur service.
Special Events & Occasions
Yes! Our Chicago prom party bus rentals are extremely popular every spring. We offer the Freightliner Party Bus (30 pass.) and the Sprinter Party Bus (14 pass.) — both outfitted with party lighting, premium sound, and a fun interior perfect for prom night. We strongly recommend booking at least 3–4 months ahead as prom season fills up fast. All drivers are professional and safety-focused. View party bus options.
Absolutely! We provide sporting event transportation to all major Chicago venues: Wrigley Field (Cubs), Guaranteed Rate Field (White Sox), United Center (Blackhawks & Bulls), Soldier Field (Bears), and Wintrust Arena. Arrive in style and skip the parking headache. Whether it's a group of 4 in a luxury SUV or 57 fans on a coach bus, we'll get you there and back safely. Learn about sporting event transportation.
Yes! We regularly provide concert limo service to venues across Chicago and the suburbs — United Center, Allstate Arena, Hollywood Casino Amphitheatre, Huntington Bank Pavilion, and more. Start the night on a party bus, enjoy the show, and ride home safely without worrying about parking or driving. Explore our concert transportation options.
Absolutely — this is one of our most popular requests! Our Hummer Stretch Limo (18 pass.), Freightliner Party Bus (30 pass.), and Sprinter Party Bus (14 pass.) are perfect for bachelorette parties, birthday celebrations, girls' nights out, and anniversary dinners in Chicago. You supply the people; we supply the luxury, the music, and the fun. Customize your itinerary — bar crawl, dinner, rooftop club — we'll keep you on schedule all night.
Yes! We provide elegant limousine and party bus service for quinceañeras, sweet 16 parties, graduation celebrations, and other milestone events across Chicago and the suburbs. Our vehicles are immaculately maintained and your special celebrant will truly feel like royalty. We coordinate timing with your venue to ensure the arrival is as memorable as the event itself.
Charter Bus & Coach Rentals
The terms are often used interchangeably. A charter bus refers to renting a bus exclusively for your group — you control the schedule, route, and stops. A coach bus describes the vehicle type: a large, comfortable motorcoach. At Emily's, all our bus rentals are private charter arrangements — you get the whole vehicle, the driver, and the flexibility to go wherever you need to go. Learn about charter bus service.
Charter bus pricing depends on vehicle capacity, duration of the rental, distance traveled, day of week, and special requirements. Our coaches range from 35 to 57 passengers. Pricing is typically quoted per trip or per hour with a minimum. We offer competitive, transparent rates with no hidden fees. Request a charter bus quote online or call (312) 446-7505.
Yes! Our charter bus service is not limited to Chicago. We offer long-distance coach bus rentals from Chicago to Milwaukee, Indianapolis, St. Louis, Detroit, Madison, and beyond. Whether it's a group day trip, sports road trip, or a corporate retreat, we can take your group wherever you need to go comfortably. Contact us to discuss your route and get a customized quote.
Yes. We regularly provide group transportation for schools, universities, churches, community organizations, and non-profits throughout the Chicago area. Our coach buses are perfect for field trips, retreats, community outings, and annual events. Our professional drivers prioritize safety, punctuality, and passenger comfort for every group we serve. View coach bus rentals.
Pricing, Payment & Policies
We offer both flat-rate (point-to-point) pricing and hourly rates depending on the service. Airport transfers are typically flat-rate. Events like weddings, proms, and nights out are billed hourly with a minimum number of hours. We'll always clarify the pricing structure upfront when you request a quote — no surprises. See our pricing page.
We accept all major credit cards and debit cards. A deposit is typically required to secure your reservation, with the balance due on or before the date of service. For corporate accounts, we offer invoiced billing. Please contact us at (312) 446-7505 to discuss payment options specific to your booking.
Cancellation policies vary based on service type and how far in advance you cancel. Generally, cancellations made 72+ hours ahead may qualify for a full or partial deposit refund. Last-minute cancellations may forfeit the deposit. We're always willing to work with clients to reschedule rather than cancel. Full terms available at our Terms & Conditions page.
In many limo bookings, gratuity (typically 15–20%) is added to the total bill at the time of booking or invoiced separately — we'll make this clear when you receive your quote. If gratuity is not included and your chauffeur provided excellent service, an additional tip is always appreciated. Our chauffeurs take great pride in delivering an exceptional experience.
We believe in transparent, upfront pricing. Potential additional charges include: gratuity (if not included), tolls and parking fees if applicable, fuel surcharges for long-distance trips, and cleaning fees if the vehicle is left in very poor condition. We'll walk you through all charges when you get your quote so there are no surprises on your bill.
We occasionally offer seasonal promotions and referral discounts. Corporate accounts may qualify for volume pricing. Subscribe to our newsletter or follow us on social media for current offers. The best way to get the most value is always to book early — rates are more competitive when we have lead time to plan. Contact us directly to ask about any current deals.
Safety, Chauffeurs & Experience
With over 25 years of experience in the Chicago luxury transportation industry, Emily's employs seasoned, professional chauffeurs who know the city inside and out. All drivers are background-checked, commercially licensed, and trained in defensive driving and passenger safety. They are uniformed, punctual, and committed to delivering a seamless, white-glove experience on every trip.
Yes. Every vehicle in our fleet undergoes rigorous, regular maintenance and safety inspections that meet or exceed Illinois Department of Transportation and ICC standards. Our vehicles are kept impeccably clean, mechanically sound, and fully stocked with safety equipment. You'll always arrive in a well-maintained, pristine vehicle.
Illinois law permits adults 21 and over to consume alcohol inside a licensed limousine or party bus, provided all consuming passengers are of legal age. We do not supply alcohol, but passengers may bring their own for adult events. For bookings involving minors — such as proms or sweet 16 parties — absolutely no alcohol is permitted, and our drivers are trained to enforce this policy.
While our rigorous maintenance schedule makes this extremely rare, we have contingency protocols in place. Our dispatch team is always on call and can deploy a replacement vehicle as quickly as possible. We maintain backup vehicles precisely for these situations. Your safety and satisfaction are our top priorities, and we take full responsibility for any service disruptions.
Unlike rideshare apps, Emily's Limousine Service offers: consistent, vetted professional chauffeurs — not random gig workers; no surge pricing ever; a guaranteed specific vehicle, not a random match; real-time flight tracking for airport pickups; the ability to book large groups and specialty vehicles (coaches, party buses, stretch limos); and 25+ years of trusted local Chicago expertise. For weddings, business travel, and important events, the difference in reliability and professionalism is substantial.
Local Chicago Transportation Questions
For business travelers and groups, a private limo or black car service from Emily's is the most reliable and stress-free option. You get door-to-door service, a professional driver who monitors traffic, and guaranteed on-time arrival. The Blue Line CTA train is a budget option, but for executives, families with luggage, or groups, the comfort and reliability of a professional car service far outweighs the cost difference. Book your O'Hare transfer here.
Yes! We transport groups and individuals to all major Chicago attractions and event venues including Navy Pier, Millennium Park, Riverwalk, Grant Park, McCormick Place, Museum Campus, the Magnificent Mile, and throughout the Loop. Whether it's a corporate reception, a holiday party, or a night at a rooftop bar, we'll get you there and back in comfort and style.
Absolutely! Our Hummer Stretch Limo, Party Bus, or Sprinter Party Bus are perfect for a Chicago bar crawl through River North, Wicker Park, Lincoln Park, Wrigleyville, or the West Loop. Give us your itinerary and we handle all the driving so your entire group enjoys the night worry-free. It's the safest, most fun way to experience Chicago's nightlife.
Yes! We serve all Chicago suburbs including Naperville, Schaumburg, Evanston, Oak Brook, Downers Grove, Elgin, Joliet, Waukegan, Libertyville, Highland Park, Wilmette, and Northbrook. Whether you need an airport transfer from the suburbs, a wedding limo on the North Shore, or a corporate coach for a suburban conference, we provide the same reliable luxury service throughout all of Chicagoland.
Our most frequently requested services are: (1) O'Hare and Midway airport transfers — consistent year-round for business and leisure travelers; (2) wedding limousine packages — especially May through October; (3) corporate black car service — for executive travel and client entertainment; and (4) party bus and stretch limo rentals for special occasions. We've been serving Chicago since 1999 and have built our reputation on these four core services.
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Available 24/7 · Professional chauffeurs · No hidden fees · 25+ years serving Chicagoland

