Frequently Asked Questions
Emily’s Limousine Service FAQ. Below are answers to common questions about our luxury transportation services in Chicago and surrounding suburbs. If you need more information, feel free to contact our team anytime.
1. What areas do you serve?
Emily’s Limousine Service proudly serves Chicago and surrounding suburbs. We provide transportation for local trips, airport transfers, corporate travel, special events, and long-distance travel.
2. What services do you offer?
We offer a wide range of luxury transportation services, including:
- Airport transfers
- Black car service
- Chauffeur service
- Corporate transportation
- Business conventions
- Party bus rentals
- Wedding transportation
- Concert transportation
- Sporting event transportation
- Special events
- Group shuttle services
3. How do I book a ride?
You can book by:
- Calling us directly
- Submitting the online quote form
- Sending booking details through contact forms
A reservation is confirmed once our team verifies your booking.
4. How much does a limo or party bus cost?
Pricing depends on:
- Vehicle type
- Number of passengers
- Trip distance
- Duration of service
- Date and time
- Number of stops
Visit our Pricing page or contact us for a custom quote.
5. Do you offer airport transportation?
Yes. We provide airport transfers to and from major Chicago airports, including O’Hare and Midway, as well as hotels, homes, and business locations.
6. Are your services available 24/7?
Yes. Emily’s Limousine Service operates 24 hours a day, 7 days a week, including weekends and holidays, subject to availability.
7. How far in advance should I book?
We recommend booking as early as possible, especially for:
- Weddings
- Proms
- Holidays
- Major concerts
- Sporting events
- Corporate events
Advance booking helps ensure vehicle availability.
8. Can I make last-minute reservations?
Yes, depending on fleet availability. We do our best to accommodate urgent or same-day bookings whenever possible.
9. Do you provide corporate transportation?
Yes. We offer professional transportation for executives, employees, VIP guests, conferences, and business events. Corporate accounts may qualify for customized pricing.
10. How many passengers can your vehicles accommodate?
Our fleet accommodates both small and large groups. Vehicle capacities range from:
- 4 passengers in executive sedans
- Up to 57 passengers in full-size coach buses
11. Are chauffeurs professionally trained?
Yes. Our chauffeurs are experienced, professional, and committed to delivering safe, reliable, and courteous service.
12. Can I rent a limo for weddings or special events?
Absolutely. Our luxury vehicles are popular for:
- Weddings
- Proms
- Birthdays
- Anniversaries
- Bachelor and bachelorette parties
- Night outs
- Special celebrations
13. Are food and drinks allowed in vehicles?
This depends on the vehicle type and booking arrangement. Please confirm with our team before bringing food or beverages. Additional cleaning fees may apply if excessive mess or damage occurs.
14. What happens if my flight is delayed?
We understand flights can be delayed. Please inform us as soon as possible. Our team tracks flights and works to accommodate updated arrival times whenever possible.
15. What payment methods do you accept?
We accept various payment methods, including:
- Credit cards
- Debit cards
- Digital payments
- Cash
- Business invoicing
Payment requirements may vary depending on service type.
16. Can I cancel or modify my reservation?
Yes, but cancellation or modification fees may apply depending on timing and booking type. Please contact us as early as possible regarding changes.
17. Is smoking allowed inside vehicles?
No. Smoking is strictly prohibited in all vehicles to ensure cleanliness and comfort for all passengers.
18. How can I get a quote?
You can request a quote by calling us at (312) 446-7505 or submitting a quote request through our website. Provide details such as:
- Pickup location
- Destination
- Date and time
- Number of passengers
- Vehicle preference
19. Is gratuity included in the final price?
Gratuity policies vary depending on the booking type. In many cases, a standard chauffeur gratuity (typically 15-20%) is pre-calculated and included in your quote for your convenience. Your final invoice or quote will clearly state if gratuity has been added or if it is left to your discretion.
20. Can we play our own music in the limos and party buses?
Yes! Most of our stretch limousines, party buses, and premium Sprinters are equipped with premium sound systems and Bluetooth connectivity, allowing you to connect your phone and control the playlist for your ride.
21. Do you provide child car seats?
We prioritize the safety of all our passengers. Child seats (infant, toddler, or booster) can be provided upon request for airport transfers and point-to-point services. Please mention this requirement and the child's age/weight when booking so we can have the appropriate seat installed prior to pickup.

